Cinnamon Coast Privacy Policy
Cinnamon Coast is dedicated to protecting the privacy of our customers and visitors to our online platform. This policy outlines how we collect, use, process, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our patisserie and confectionery services. This includes:
- Personal Identification Information: Your name, email address, postal address, phone number, and delivery details when you place an order for artisan cakes, custom celebration cakes, wedding cakes, miniature patisserie, arrange afternoon tea catering, or participate in our baking classes and workshops.
- Transaction Data: Details about payments to and from you for our bespoke dessert tables, corporate gifting, nationwide delivery orders, and seasonal confectionery. Please note we do not store full credit card details on our servers; these are handled by secure third-party payment processors.
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
- Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: Information about how you use our online platform, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
2. How We Use Your Information
We use the collected data for various purposes, primarily based on the legal grounds of contract performance, legitimate interests, legal obligations, or with your explicit consent:
- To fulfill your orders: Processing and delivering your custom celebration cakes, miniature patisserie, or corporate gifting arrangements.
- To provide our services: Managing your registrations for baking classes, designing your wedding cake, or coordinating afternoon tea catering.
- To improve our online platform: Analyzing usage patterns and technical data to enhance user experience and functionality.
- For marketing communications: With your consent, informing you about new seasonal confectionery, special offers, or upcoming workshops that might be of interest.
- For customer support: Responding to your inquiries and providing assistance related to our products and services.
- For legal and regulatory compliance: Fulfilling our legal obligations, such as record-keeping and tax requirements.
3. Data Sharing and Disclosure
We may share your personal data with third parties in the following circumstances:
- Service Providers: We engage trusted third-party companies and individuals to facilitate our services, such as payment processors for online purchases, delivery partners for nationwide delivery of baked goods, and IT support for our online platform. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
4. Data Security
The security of your personal data is paramount to us. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and access controls. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, generally for the duration of our relationship with you, to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
6. Your Data Protection Rights
Under UK GDPR, you have the following rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.
7. Cookies
Our online platform uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use them for functionality (e.g., remembering items in your shopping cart for artisan cake orders), performance analysis (e.g., understanding website traffic for bespoke dessert tables), and targeted advertising (e.g., showing relevant seasonal confectionery). You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us:
Cinnamon Coast
14 Regent's Wharf,
North Road, Unit 3A,
London, Greater London,
N1 9EL
UK